Yes, all parties must be booked in advance. We don’t allow walk-in celebrations with cakes, gifts, balloons, or decorations. This policy helps us maintain a safe, fun, and organized environment for everyone.

Outside food and drinks are not allowed, except for cakes - just be sure they are nut-free for the safety of all children. All other food and beverages must be purchased in-house.

Definitely! We encourage you to personalize your party. You’re welcome to bring decorations, but please do not remove any wall items or furniture. Use felt pads or special tape provided by PlayPalz to secure decorations, and remember setup and cleanup should be done during your allotted party time there is no extra time allotted.

Yes, but only if you’ve booked a private party (no profanity). For public parties, we play a fun, kid-friendly playlist that keeps the good vibes going for everyone.

You may arrive 10 minutes before your scheduled party to check in and start prepping. Please note that playtime for kids begins only at the official start time of the party.

Yes! For everyone’s safety, piñatas are not allowed. Grip socks are required for children aged 12 months to 12 years, and no shoes are allowed inside the play area - even for adults.

Yes! We offer a wide variety of fun themes like Toy Story, Disney Princess, Marvel Superheroes, Frozen, and more. Just let us know your child’s favorite during booking.

Absolutely! You can add characters like Bluey, Blippi, Spider-Man, Mickey & Minnie, The Grinch, and others to make your party extra special. Availability may vary, so be sure to book early! CHATTANOOGA ONLY!

We’re sorry, but cakes are only allowed with a confirmed party reservation. Thanks for understanding!

For the safety of all our guests, piñatas are not permitted inside the facility.

Yes, adults who come past the shoe cubbies do count as participants. For safety, socks and signed waivers are required for all guests, even if they’re just spectating.